SUPPORT
SOR FastTrack Support
Support contact: the support address.
Account access
Use Forgot password on the sign-in screen if you cannot remember your password. New public account requests must verify the email address and then wait for administrator approval and Dataset assignment.
Subscription and billing
Signed-in Standard/Pro users can open Account to start a subscription, view billing status and invoices, or open Stripe's secure Customer Portal to update billing details or cancel a subscription.
Dataset access
If your account is active but the required SOR Dataset is not visible, contact your FastTrack administrator. Billing does not automatically grant a private company Dataset.
Local job recovery
FastTrack keeps autosaves and emergency recovery data locally. Do not clear browser/site data while important work exists only on the device. Export important jobs and photos before changing devices, uninstalling the PWA or clearing Safari/browser storage.
When reporting a problem
Include the FastTrack version, device/browser, Dataset name, what you were doing, and any visible error message. Do not email passwords, card details or confidential photos unless specifically requested through an approved secure channel.